Last Updated: September 20, 2026
At WeMatri.com, we aim to provide a transparent and reliable matrimonial service. This Refund Policy explains when payments made for WeMatri memberships or other paid services may be eligible for a refund.
By purchasing a paid membership or service through WeMatri.com, you agree to this Refund Policy along with our Terms and Conditions.
WeMatri may offer free and paid membership plans with different features, benefits, durations, and communication privileges.
Before completing a purchase, users are responsible for reviewing the selected membership plan, its price, duration, and included features.
Unless otherwise stated in this Refund Policy or required by applicable law, membership fees are generally non-refundable once the paid service has been activated or used.
A refund may be considered in circumstances such as:
Each request will be reviewed based on the circumstances and available transaction records.
Except where otherwise required by applicable law, refunds will generally not be provided when:
WeMatri does not guarantee that any user will find a partner, receive a particular number of responses, or result in engagement or marriage.
WeMatri provides a technology platform that helps members discover and communicate with prospective matrimonial matches.
Compatibility, communication, interest, engagement, and marriage depend on the independent choices and circumstances of individual members.
Therefore, dissatisfaction with matches, lack of responses, rejection by another member, or failure to find a life partner does not by itself qualify for a refund.
Where a user believes they are eligible for a refund because of a duplicate payment, failed activation, incorrect charge, or other qualifying issue, the refund request should be submitted within 7 days of the transaction date.
Requests submitted after this period may be declined except where applicable law requires otherwise.
To request a refund, contact WeMatri customer support and provide:
Send the request to:
Email: info@wematri.com
Subject: Refund Request – WeMatri – [Member ID]
Submitting a request does not automatically guarantee that a refund will be approved.
After receiving a refund request, WeMatri may review the user's account, payment transaction, membership activation, and other relevant information.
We may contact the user if additional information is required.
We will communicate whether the request has been approved or declined after completing the review.
If a refund is approved, it will generally be processed using the original payment method, wherever technically possible.
The time required for the refunded amount to appear in the user's account may depend on the bank, card issuer, payment gateway, or other payment service provider.
Any applicable processing charges, payment gateway fees, taxes, or other non-refundable charges may be deducted where permitted by applicable law and clearly applicable to the transaction.
If you are charged more than once for the same membership because of a verified technical or payment-processing error, please contact us promptly.
After verification, the duplicate transaction may be refunded to the original payment method.
In some cases, a bank or payment provider may show that an amount has been deducted even though WeMatri has not received confirmation of a successful transaction.
Such transactions may be automatically reversed by the bank or payment provider.
If the amount is not automatically reversed within the timeframe communicated by your payment provider, contact WeMatri support with your transaction details so that we can investigate the payment status.
Users may stop using their membership or request account closure at any time.
However, cancellation or deletion of an account does not automatically entitle the user to a full or partial refund for the remaining membership period, except where required by applicable law or expressly approved under this Refund Policy.
If WeMatri permits an upgrade from one membership plan to another, any price adjustment, credit, or remaining membership benefit will be handled according to the upgrade terms displayed at the time of purchase.
Unused portions of an existing membership are not automatically refundable.
Memberships purchased through promotional offers, discount codes, special campaigns, or bundled offers are subject to the specific conditions of that promotion.
Unless otherwise stated or required by law, promotional benefits and discount values are not redeemable for cash.
WeMatri reserves the right to suspend or terminate accounts that violate our Terms and Conditions, including accounts involving suspected:
Where permitted by applicable law, membership fees may not be refundable when an account is terminated for a material violation of our Terms and Conditions.
Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact WeMatri support so that we can investigate and attempt to resolve the issue.
Fraudulent or abusive chargeback activity may result in account restrictions, subject to applicable law.
Nothing in this section limits any rights you may have under applicable consumer or payment laws.
WeMatri may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices, or legal requirements.
Changes will be published on WeMatri.com with an updated revision date.
The policy applicable to a transaction will be subject to applicable law and the terms presented in connection with the purchase.
For questions regarding payments, cancellations, or refunds, please contact:
WeMatri.com
Where Two Become We
Email: info@wematri.com
Website: WeMatri.com
Company: TECMASCO
Registered Address: iNDIA
